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IT Service Desk Customer Feedback

You recently contacted the IT Service Desk and we want to be sure that you are satisfied with the service you received.

Please complete this short survey and your feedback will be used to improve our services.

1.1. How did you contact the IT Service Desk? Required
2.2. Did you feel your initial contact was dealt with quickly? Required

This part of the survey uses a table of questions, 

3.3. How well do these phrases describe your experience?
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly Disagree
The IT Support Advisor was polite and friendly
The IT Support Advisor explained things clearly
My request/incident was resolved in the expected time
My experience was a positive one
4.4. Overall, how would you rate the service you received out of 5? (1 for Very Poor and 5 for Very Good) Required

About you

6.6. Are you

Contact Details

We will only use your contact details to contact you regarding the feedback you have provided on this occasion.

11.11. Would you like to be contacted regarding the feedback you have provided on this occasion?